Sales FAQ


HOW CAN I BUY A DOLL?

  • All dolls are previewed on my instagram and then listed online in my shop.

  • Occasionally there will be surprise stockings announced on Instagram.
  • All dolls are able to be previewed on Instagram @dreamlanddolly before being listed, along with dates and times. For regular updates, visit my Instagram page.


SHIPPING

  • Ready made doll orders are shipped via USPS Priority Mail within five business days of purchase.
  • For upgraded shipping please email me. You will receive tracking details after your order has shipped.
  • Dreamlanddolly is not responsible for lost, damaged or stolen packages.
  • Buyer is responsible for all international customs/fees. The cost will vary by location. Marking items as a “gift” on the custom form is a felony and mail fraud.


PAYMENT TYPES

  • All payments accepted through PayPal
  • You do not need to have a PayPal Account to pay for your items through PayPal: 
Simply choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account."
  • I DO accept payment plans on higher priced dolls. I require a NON-REFUNDABLE  deposit, and the remainder can be broken up into two or three payments over a specific set amount of time.
  • Payment plans are like layaway, PLEASE BE AWARE you will not receive the doll until payment is in full. Please contact me directly to set up a payment plan.



RETURN POLICY

  • If your package arrives damaged, please contact me through email or website
  •  Replacements are handled on a case by case basis.
  • Please send photographs of all damage incurred to pamella[at]dreamlanddolly.com.
  • Damaged packages/items must be reported to within 14 days of receiving your order.
  • Returns are not accepted on digital and “second sales.”


CANCELLATIONS

  • All cancellations must be made within 24 hour window of purchase for a full refund.


EXCHANGES

  •  Exchanges not accepted at this time.


HANDLING & CARE INSTRUCTIONS

  • Dolls should be handled with care. Avoid rough play. Spot clean as needed with a washcloth, and doll safe soap. If any dolls become damaged, please contact me and I will be happy to mend them if possible.
  • With all OOAK art dolls I offer a free lifetime repair or mending as long as there is not extensive damage.


DO YOU TAKE CUSTOM ORDERS?

  • Unfortunately not at this time. You are welcome to make a suggestion for a creature, but I cannot guarantee that I will make it. 

CAN I INCLUDE A GIFT NOTE?

  • Yes, absolutely! Please email me with your request.
  • For all other questions contact pamella[at]dreamlanddolly.com